How I Work

As a researcher, I leverage nuances to tell big-picture stories about how people think and act. I listen and look between the lines to uncover deep insights and then collaborate with others to enhance the impact of the research. I practice actionable storytelling that captures attention and inspires action. My goal is to present insights in a way that transcends exclusivity and jargon, making them accessible and actionable for any stakeholder.

I pride myself on being reliable, scrappy, and thorough.

What colleagues & clients have to say

  • “The work Emma did has been instrumental in shaping how we think about the journey.”

    Journey Owner at a trusted investment management institution

  • “Emma's dedication, attention to details, and methodical analysis is what drove to a successful first phase of our work.”

    Senior Manager at EY

  • “Emma truly understands empathy, not only in her research, but also as a manager. She supported and uplifted our team who had zero design research experience, pushing us to ask better questions, more effectively run our interviews, and artfully craft a story around our insights.”

    Consultant at EY

  • "Emma has provided her team with guidance on leading research practices and has instantly impacted the quality of the research her teams conducts for the better."

    Senior Manager at EY

  • "Emma is proactive, thoughtful, and thorough. She maintains sight of the big picture, works efficiently, and does not alllow herself to get bogged down in deatils."

    UX Research Manager at EY

  • "I am continually impressed by the amount of knowledge she is able to gain in such a short amount of time and her ability to present information in an easy to understand and succinct way."

    UX Designer at EY

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Experience